VMS Buyer's Guide

VMS Key Issues

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Before opting for a manufacturer, potential buyers need to understand several key considerations when selecting a VMS. The following are the primary issues to keep in mind:

• Price
• VMS Vendor Product Tiers
• Simplicity of Use
• 3rd Party Camera Support
• 3rd Party Security System Integration
• Enterprise Management
• Redundancy
• 500+ Camera Systems

Price

Though it may not always be the most crucial factor, the pricing structure of VMS is quite clear. For modern IP systems, the most common purchasing approach for Video Management Software involves licensing fees per camera. This encompasses two components:

• Initial 'purchase' license cost – This is the sum paid at the time of the system installation and may be the only license fee ever required.
• Ongoing maintenance/support license cost – This is an annual fee that ensures access to software updates and assistance. This is not uniformly applicable; some vendors forego ongoing charges, and for others, fees can often be negotiated or deferred until necessary (for example, opting out during years 2 and 3 but resuming payment in year 4).

The initial licensing fees generally fall into three core categories:

• Free to < $100 USD per camera - This typically covers simple VMS software that records, displays, and exports video but lacks access control integration or centralized management across multiple locations. Additionally, the total number of cameras is often capped at 16 - 32 maximum.
• $100 to $200 USD per camera - This tier generally includes access control and centralized management integration, yet often omits enterprise-level features like redundancy, network video distribution, and advanced functionalities.
• $200 to $300 USD per camera - Representing the enterprise level, this tier encompasses all the complex features commonly required in extensive surveillance operations.

VMS Vendor Product Tiers

Most vendors within the VMS market offer different product tiers, which are essentially the same fundamental application with varied functionalities enabled—quite similar to Windows Operating Systems. Typically, VMS vendors feature three tiers that roughly correspond to the pricing levels mentioned earlier. Nevertheless, some vendors may only provide two tiers, while others may have as many as six.

It is important to focus on the features provided, as the naming conventions can be misleading. Some organizations might label their top-tier version as 'Enterprise,' while for others, this designation pertains to a mid-tier version, and so on.

Important Features

This overview only touches on the surface. Large-scale VMS systems utilize dozens, if not hundreds, of features. When handling hundreds of cameras, extensive research into required features is critical. Below are some of the most commonly encountered features:

Simplicity of Use

While ease of use may be a subjective experience, simplicity is not. Many of the so-called top-tier VMS options can become complex due to overwhelming functionalities. It's essential to identify who your operators will be. An integrator I know mentioned a scenario where an office building employed a notably complicated VMS that the primary operator thoroughly enjoyed. This operator even took the manual home each night to study it. While some individuals will dedicate their time to understanding manuals, if your staff doesn't fit that mold, it’s important to proceed with caution. Our VMS manufacturer reviews provide insights into our assessments of each system's usability.

Third-Party Camera Support

Fortunately, most VMS systems today support a wide array of cameras. Some free VMS solutions offered by camera manufacturers restrict usage to their own products; however, these should be avoided. There are numerous free or low-cost alternatives available that deliver similar basic features while supporting various camera brands. Our VMS vendor review examines these options extensively.

Enterprise Management

For organizations operating multiple servers or locations, effective enterprise management is essential. This capability allows users to log in once to view all cameras, access them from a single screen, and configure settings without needing to log into multiple interfaces. Typically, this will incur an additional fee—averaging around $100—but the convenience gained is invaluable.

Security System Integration

For those looking to integrate on-site systems, such as access control or alarm systems, verification of two critical factors is necessary:

• Ensure that the VMS supports your existing systems as compatibility is not guaranteed, given the hundreds of security systems available, and most VMS platforms typically support only a small fraction of them.
• Check whether the specific version of your chosen VMS allows for security system integration, as lower-tier versions often lack this functionality.

Redundancy

Occasionally, the systems running your VMS might experience downtime, resulting in the loss of recordings or camera access. One method to mitigate this risk is to select VMS systems that support redundancy for recording and/or management servers. It's important to note two things:

• Most VMS systems do not offer redundancy for recording or management servers, although storage redundancy (i.e. RAID) is a separate feature managed by the storage system itself, not the VMS.
• Many users accept the occasional lapse in recording or access, but for some larger operators, this is unacceptable. If you belong to this group, consider fewer VMS options and be prepared to invest more.

500+ Camera Systems

Generally, users operating a few dozen or even hundreds of cameras will employ basic functionalities such as live video display and sporadic review of recorded footage, which most systems can handle adequately. However, with a large number of cameras, usage requirements can shift dramatically—impacting both video application and management. If your deployment falls under this category, it’s vital to assess which advanced features you may need and identify suitable providers. This factor is crucial but extends beyond the scope of our primary buyer's guide.

VMS Software Safe

Avigilon

Good Stuff: Easy to set up and use, adapts to optimize displayed image quality.

Bad Stuff: More expensive than average and lacks some high-end features present in Milestone and Genetec.

Bottom Line: A dependable mid-level VMS that security managers will find straightforward to operate.

Exacq

Good Stuff: Straightforward setup and operation, low-cost solutions available.

Bad Stuff: Limited high-end features compared to competitors such as Milestone and Genetec.

Bottom Line: A cost-effective and reliable mid-level VMS suitable for security managers.

Genetec

Good Stuff: Packed with advanced features, offering extensive capabilities.

Bad Stuff: Quite complex, often requiring IT expertise for effective usage; includes a lengthy 500+ page manual.

Bottom Line: Perfect for large, sophisticated projects but may overwhelm smaller endeavors with its complexity.

Milestone Systems

Good Stuff: Strong across multiple tiers from smallest to largest implementations.

Bad Stuff: Setup and use can often feel cumbersome; offers a free version with very limited functionality (5-day recording and no web/mobile access).

Bottom Line: Milestone represents a reliable VMS choice, yet better alternatives may exist at each tier level (Avigilon, Exacq, Genetec).

VMS Software Acceptable

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Aimetis

Good Stuff: Features sophisticated built-in analytics (which is quite rare for VMS software).

Key Limitation: The complexity can make usage challenging for those without IT knowledge.

Bottom Line: A compelling choice if analytics are a priority for your deployment; otherwise, there are more affordable and user-friendly options available (like Exacq and Milestone Essentials) or more advanced alternatives (such as Genetec).

Axxonsoft

Good Stuff: Offers a free 16-channel, full-featured VMS and an advanced professional version.

Key Limitation: A newer player in the US/North American market with limited established presence and track record.

Bottom Line: The free 16-channel VMS is very attractive for users wishing to start with minimal investments.

DVTel

Good Stuff: Equipped with high-end features.

Key Limitations: Pricey for smaller deployments and often offers limited compatibility with third-party IP cameras.

Bottom Line: A viable alternative to Genetec and Milestone in high-end projects but has more restrictions than the competition.

NICE

Good Stuff: Provides sophisticated high-end VMS features alongside top-notch PSIM solutions.

Key Limitations: Tends to be costly for smaller operations and has limited third-party IP camera support; few approved integrators available for assistance.

Bottom Line: A noteworthy alternative to Genetec and Milestone for high-end projects.

Nuuo

Good Stuff: Supplies both VMS software and hardware solutions, featuring built-in analytics.

Key Limitations: Limited high-end functionalities, and performance of built-in analytics is often subpar; expensive considering the features provided.

Bottom Line: A recognized vendor providing Taiwanese/Chinese solutions, however, it tends to offer less value and functionality than more secure options.

Pelco (Digital Sentry)

Good Stuff: User-friendly for operators.

Key Limitations: Lacks a streamlined interface for advanced management purposes; limited integration capabilities regarding third-party cameras and other security systems; restricted enterprise management features.

Bottom Line: Comparable to Exacq but pricier and with diminished functionality.

Risky VMS Software

Several companies possess a moderate presence in the market, but they're generally less favorable choices than competitors.

3VR

Risk: Their value relies heavily on built-in analytics and facial recognition features, which have a questionable effectiveness. Only available as NVR appliances, limiting deployment flexibility.

When to Use: If facial surveillance is paramount, ensure you fully understand the risks and intricacies associated with its implementation. The product has gained traction primarily in retail banking scenarios.

American Dynamics

Risk: Once a leading figure, American Dynamics has experienced significant decline over the past five years. Currently, the company sustains two overlapping NVR platforms—VideoEdge and HDVR. The HDVR offering, albeit appealing, is merely a rebranded version of Exacq.

When to Use: Suitable if you’re a current AD customer and need to maintain legacy interoperability.

Cisco

Risk: A once-dominant IT giant struggling to carve out a niche in the surveillance domain, their product lineup remains scant and underwhelming.

When to Use: Appropriate only if Cisco is your go-to provider for everything and you’re comfortable accepting a considerably inferior product at a markedly higher price.

Mobotix

Risk: Their VMS software is difficult to navigate without technical acumen and a commitment to reading extensive manuals. Reviews have described it as the least user-friendly VMS software available.

When to Use: Only if thorough testing confirms your operators can manage Mobotix's complexities. The brand is reputable for their cameras and can often be more effectively paired with competing VMS solutions (if compatible).

OnSSI

Risk: Their offerings primarily consist of an OEM/re-branded version of Milestone. More recently, they have added middleware on top of the Milestone VMS, which lacks demonstrable value. OnSSI has faced challenges since Milestone begun directly competing in the U.S. market.

When to Use: There is little justification for opting for OnSSI. If you are attracted to the features, consider purchasing directly from Milestone as the authentic manufacturer.

Vicon

Risk: Historically respected in the market, Vicon now grapples with ongoing struggles, posing uncertainties regarding its longevity.

When to Use: With numerous better options available, taking a chance on Vicon isn’t advisable.

Variable message signs (VMS) refer to electronic roadside displays, either permanently affixed or portable, that are managed remotely by traffic management centers (TMC) to deliver traveler information. They inform drivers about incidents, travel times, detours, special events, and other relevant road or travel conditions. VMS can convey necessary messages related to various demand management and traveler information initiatives, including queue warnings, variable speed limits, route selection, and dynamic lane allocations.

VMS Placement

VMS typically connect to a central facility, such as a TMC, allowing remote operation and swift updates for real-time information distribution. These signs are particularly effective when placed before decision points where drivers must take action or modify their routing. Since VMS messages are visible only to passing vehicles, strategic placement—particularly for permanently installed signs—is essential. Portable VMS cater to temporary conditions such as road construction or showcase traveler information during special events.

Message Content

Messages on VMS must be concise and clear, easily interpretable at high speeds. The Manual on Uniform Traffic Control Devices (MUTCD), published by the FHWA, provides comprehensive guidelines regarding text size, resolution, and content suitable for VMS signs, tailored to driver speeds.

Public Service Announcements

When not in use for traffic information, VMS may serve to display public service announcements focusing on issues such as distracted driving, impaired driving, and seat belt usage. However, due to the risk of message fatigue where drivers may ultimately ignore posted content, many agencies restrict the types of messages shown on VMS, reserving them exclusively for critical traveler information or safety advisories.

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